FREQUENTLY ASKED QUESTIONS

YES.  We provide 24 hour care 7 days a week 365 days a year.  Your dog is never left alone.
At Dogaholics our dog daycare is an environment where your dog is dropped off for the day to play and socialize with other dogs in a fun, well stimulating, and safe environment.
Your dog will be engaged in many activities throughout the day.  Run! Play! Socialize with playmates, lounge around and talk the latest gossip with new friends!  Enjoy the sunshine and fresh air.  Run through tunnels, jump through hoola hoops and even splash around in the outdoor pool (seasonal)!  Whatever your dogs personality there is a place for them at Dogaholics!
Yes we do.  At Dogaholics we work closely with the Calgary Humane Society to develop the best training methods.  We believe that crate/kennel training is an integral part of a dog’s training, and believe it is important to start this step as soon as possible!  There are many benefits of crate training.  At some point in your dog’s life, it may be necessary to use a kennel when you are traveling with your pet or when your dog is recuperating from an injury.  Such potentially traumatic situations have been proven to be much less stressful if your dog is already familiar with and comfortable in a crate.  In fact, many clients choose us to help jumpstart the crate training process with much success!  Our daycare guests are kennelled for a lunch time break so they may enjoy their mid day snack all at the same time without interfering with their neighbour, or stealing a better meal.  To aid in proper digestion of each meal prior to exercise/playtime, we allow at minimum one hour of rest after all mealtimes.  Night time guests sleep in their reserved private den where they will be safe and comfortable, access to fresh water at all times and bathroom breaks are given at scheduled intervals throughout the night.  Rest assured your pooch will enjoy ample room in their reserved kennel to stand up, turn around and stretch out.  It is our priority to ensure your pet is comfortable during their stay with us!  At Dogaholics it is our mission to provide the best possible care, and will provide training tips and feedback on each dogs progress on an ongoing basis.  We will do our best to cater to your dog’s specific needs.  Should you have any questions or concerns please do not hesitate to ask our staff!  Click here for more information on crate training your dog.
No.  Because the dogs are playing all day inside our 6500sq ft building or outside in our outdoor playpen, there is no need for our staff to walk your dog for exercise. Your dog will remain safe and secure within our facility.   Your dog is able to run free and partake in our indoor and outdoor daycare activities.
Yes.  We offer a 2500sq ft outdoor play area consisting of pea gravel and an 8 foot high fence blinded off, with shaded areas.  It’s 100% secure and safe for all of our guests.
Kennels vary, but in a “traditional” kennel, your dog is typically left in a kennel or dog run most of the day and may be let out briefly or placed in an outdoor run a couple of times a day.  The dogs usually do not interact with each other.  Some kennels will offer 15-minute play times with a staff member for an extra charge.  Dogaholics offers all day play for no additional cost.
Yes.  We offer discounted pricing for our daycare and boarding services.  To qualify both dogs must be from the same owner and live in the same household, veterinary copies must show same owners name to qualify.  See our rates page for a list of our discounted rates.
Yes we do.  Please see our rates page for all of our pricing.
Yes.  There will NOT be a fee for medication administration.  Please bring your pets medication in the original prescriptive bottles.  If your pet requires injections this will be discussed with you during the interview process or by phone before booking.  Older pets or pets with minor ailments are welcome and are placed in an appropriate playgroup.  It is our ultimate goal to ensure that your pet is comfortable during his/her stay.  We will do everything we can to ensure your pet is comfortable.
Absolutely! In fact, we encourage it.  We will do our best to accommodate tours at anytime during our regular business hours, however it is preferred that tours be performed between 10am and 3pm Monday to Friday and weekends by appointment only.  As our staff will have more time to dedicate to you.  We encourage you to ask many questions, as it is our goal for you to have peace of mind while on vacation or at work.
Unfortunately we do not allow this.  Since dogs often behave differently in the presence of their owners, all introductions at Dogaholics are done by our team of dog handlers who interpret, monitor, and evaluate the dynamics of the dogs as they interact.  Other dogs may also behave differently with a stranger observing them and this may affect the behaviour of the group.
It is important to evaluate how a dog interacts over the course of a few hours, since dogs may react differently as they adjust to a new environment.  This is done for the safety of your dog, all the dogs at our facility and our staff.  We take plenty of pictures and video and post them on our Facebook Fan Page so that you can spot your pup at play (If they’re not camera shy that is!)

No.  Every dog must first come in for a complimentary trial assessment to ensure they are a good fit.  They must be at least 10 to 12 weeks old, must be spayed or neutered at 6 to 8 months old, and must be current on veterinarian recommended vaccinations or titre tests.  All dogs must be in good health, flea, lice, tick and mite free, friendly to all dogs, and generally love to play.  We continue to monitor all dogs each day and will give you regular updates on how they’re doing!
Dogaholics welcomes all dogs based on their behaviour, ability to be comfortable and generally social. We do not accept dogs who have exhibited aggression towards other dogs or humans.  It is not our policy to turn away a dog based on breed.

We have a very stringent application and assessment process for our guests.  All dogs must be able to co-habituate in a pack.  Play monitoring techniques and evaluating dogs based on capabilities to adapt and enjoy our open-play environments, is a continuous process at Dogaholics.

We are partnered with the Calgary Humane Society, and as such, we work with several experts including the department head of animal behavior at the Calgary Humane Society.  This helps us create policies designed to evaluate each dog on an individual basis.  We look at the whole dog during this process.  Breed type is only one of many considerations when qualifying a dog for daycare/boarding.  Dogs are bred for many different types of work; some are bred to be physically strong while others are bred for jobs requiring them to have dominant behavioral characteristics and/or tendencies.  During the evaluation process, emphasis is placed on each dog’s behavior with his or her breed characteristics taken into consideration.

Our daycare handlers are continuously educated and recertified to learn the best techniques to evaluate and monitor all dogs who visit us.  They are certified to evaluate dogs using some of the following techniques:

Hands-on meet-and-greet to evaluate dogs response to physical touch
One-on-one introduction with other regular guests
Slow introduction into open-play yard environment
Ongoing evaluation during every visit to Dogaholics

We require that dogs be at least 3 months of age.  Puppies will also be required to have all sets of shots however we recommend you seek your  veterinarians recommendations on this prior to bringing your puppy to daycare or boarding.
Yes.  All pets must have up-to-date vaccinations or titer tests.  Owners must submit proof from their veterinarian that they have received vaccinations and/or are free of communicable disease.  Specifically, the vaccines required are Distemper, Hepatitis, Parainfluenza, and Parvovirus.  These immunizations are commonly referred to as DHLPP, 5-in-1, or 6-in-1.  We also HIGHLY recommend the Bordatella vaccination and a veterinary prescribed flea/tick treatment every 30 days such as Advantage Multi or Revolution
Yes.  Your dog will be exposed to some risk of contracting certain communicable aliments i.e canine /kennel cough or lice which are the most common.  However these are most commonly seen during the spring time when the snow melts and can easily be contracted at dog parks, on walks or in your back yard.  We ask that all clients keep their pets at home if they notice any change in health so that we may avoid the spread. We also highly recommend that you seek your veterinarians advice should you notice any changes to your pets health or behaviour.
The main reason is that intact dogs are at greater risk of injury from other dogs.  In a social enviroment, intact males are often viewed as threats by other dominant dogs.  Intact females, whether in heat or not, may be picked on by other female dogs and male dogs will view and treat her as such, and “fighting for the female” can occur.  Dogs that are not spayed or neutered also tend to mark their territory and may mark everything including staff and other dogs.  For safety of your dog, other dogs and our staff, we require all dogs to be spayed or neutered by 6 to 8 months of age.
Please call for an initial phone consultation so we can ensure our daycare and boarding is the right fit for your dog.  We also welcome any questions or concerns you may have so that we may help you become more familiar with our services and procedures.  Your dog MUST meet our daycare and boarding criteria prior to being accepted into our daily playgroups.  We require a completed Daycare/Boarding profile and release form for each of your dogs.  Please also provide current vaccination records or titer tests.  We will then review your pets registration forms and go over any important information specific to your pet with you.  You are welcome to call and check in on your pups first day.  We will update you regularly when you drop/pick up your dog, although we do encourage you to talk to us anytime with any/all inquiries or concerns.  We are here for you!
You may bring your dog everyday if you like.  Some of our guests come two or three times a week while some come everyday!  It is up to you and your pet to decide the number of days to attend daycare.
Yes.  Your dog is supervised at all times.  Our daycare handlers make sure dogs are safe at all times.
Some smaller dogs enjoy hanging out with the big dogs, but, just in case, we have a special area for the little ones to romp with his/her smaller friends.  Our daycare trainers will assess the best/safest place for your dog.  It is up to your dog if he/she wants to play with the big or small dogs.
Water is available at all times in all of our play areas.  Playing hard is just as strenuous as working out.  Even though water is available, after a car ride home, it will probably be time for your dog to drink some more water to help re-hydrate after a hard day of play.
This is one of the great benefits of dog daycare/boarding!  Often when you take your dog home, they will curl up and go to sleep.  Rest assured, if your dog becomes overly tired during the day, we will give them extra breaks.  If your dog is boarding at our facility it is very common for them to sleep for a couple of days after they leave.  This is from all the stimulation and play!
Our daycare and boarding guests enjoy a much needed rest and digest mid-day when they can enjoy a lunch or snack brought from home or provided for a $1.50 fee. (Please notify us at drop off if you would like your pup fed at lunch.)
Our guests do their business mostly outside.  However, dogs do tend to mark from time to time due to other dogs scent.  Staff is with the dogs at all times to immediately clean up after them.
No!  Dogs are very good at learning they can do one behavior in one location and another behavior in a different location.  If your pet is housetrained at home – they will remain housetrained at home.  Your home does not have over 40 canine residents with all their attendant odors.  Your dog will definitely know the difference between home and daycare.
We use the best cleaning agents available on the market. Professional grade veterinary approved agents are used throughout the day to control any bacteria/viruses that are on the floors/kennels. Our daily cleaning agents are 100% safe for dogs to be around and even safe enough to consume!  We then use a more stringent cleaner at the end of the day for a final overall sanitization.  These products keep our facility clean and safe for all and free from bacteria and mold.
Yes.  We ask that your dog come in for an assessment day of daycare prior to being accepted into our boarding services.  This first day of meet-and greet is COMPLIMENTARY and is a great way for your dog to meet us, sniff around and meet some new friends.  If after this assessment day is complete and our daycare trainers have determined that your dog does not exhibit any aggression towards other dogs and our staff, he/she will be accepted into Dogaholics boarding services.  The best days for this are Mondays and Tuesdays as these are typically quieter days at Dogaholics.  However, we can arrange to do this any weekday Monday to Friday, as we have more trainers on staff and will be able to effectively assess your dog.  We do not perform assessments on weekends or holidays.
Please drop your dog off between 6:30am and 10:00am and you are welcome to leave him/her for the day or at least for a few hours of assessment.  Please bring completed application forms and current vaccination/titer records.  We also suggest bringing a lunch time meal/snack, especially if you have a puppy who eats throughout the day.  When you arrive please ensure your dog is always brought in on a leash.
If you would like your pet to eat while at daycare you may supply his food in a marked container.  We will NOT feed your dog any treats or food unless instructed by the owner.
Yes.  For overnight boarding a reservation is required.  Depending on the time of year, we can often accommodate short notice or same day notice.  Please be aware that statutory holidays such as Christmas may book several months in advance.
Reservations are NOT required for daycare; you may drop your dog in anytime.  We always have adequate trained staff to safely and effectively care for all of our guests.  Please book our pawrty days as these popular days can get booked quickly!
Yes!  All ages are welcome.  Older pets will be placed in appropriate playgroups or if they like to relax, they can enjoy a rest in the sunshine or in a shaded cooler area inside on a bed/blanket.
All of our staff are certified in canine first aid and CPR.  We will take excellent care of your dog if anything comes up.  You will be contacted in the event of an emergency.  If we are not able to contact you, your emergency contact will be the secondary call.  Depending on the severity of the situation, we will attempt to use your veterinarian.  If your veterinarian is not within close proximity of our daycare or unavailable we will use one of our veterinarian clinics – Vets To Go, Calgary North or McKnight 24 Hour Veterinary Hospital.  There will be a vet transportation fee added to your bill if one of our staff transports your dog to the vet of $25-$50 plus GST.
It is very common that some dogs pads will be sore after playing at daycare.  Most dogs are not used to playing all day, especially outside.  Rest assured it is only temporary and they will build stronger pads.  If you have any concerns or questions though, please do not hesitate to contact us directly.  We would be glad to help in any way we can.
We prefer to keep all dogs on their own diets; however, should you forget your dogs food, we are happy to feed your dog.  We supply Medi-Cal gastro or Horizon brand food at a cost of $2.00 per meal.  Please let us know of any food allergies.
Yes.  If you prefer to bring your own bedding from home this is ok.  At Dogaholics we provide all of our guest with their own comfortable kennel and bedding for the duration of their stay.
No.  We have plenty of stainless steel dishes for all of our guests.  This will ensure your dishes will not get lost or mixed up.